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Growth + Operations for Hospitals and Clinics

We take on one or several parts of the business side: insurance claims, pharmacy, patient retention, purchasing, staffing. You focus on patients. Most of what we do is paid from what it brings in.

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Stay independent. Operate like a Corporate Chain

Corporate chains, insurance deductions, rising costs and staff attrition are squeezing Standalone Hospitals and Clinics. We give you the same systems, people and scale as a Chain — As A Service.

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Growth and Operations.
Doctors reviewing hospital data on a laptop

Targeted Topline and Bottomline Growth

Most hospitals and clinics do not lose money in one place. They lose it in 5–8.

As an owner you know where, but you do not have a team accountable for any of them. We put a team on each one.

Our Growth Services

Revenue Recovery

  • Insurance & Government claims
  • Pharmacy and Lab leakages
  • Patient retention desk

New Revenue

  • Shop in Shop Brands
  • New Specialities and Services
  • Home Care Operations
  • Advanced Diagnostics

Group Benefits

  • Bulk procurement: implants, consumables, reagents
  • Corporate Tie-ups
  • Central services: marketing, technology, quality

Operations

  • Training and Compliance
  • Staffing and Onboarding
  • Technology and Systems

Funding

  • Expansion funding
  • Sale Preparation
  • M&A
  • Succession Planning

What We Do

Each service works on its own. Most Hospitals and Clinics begin with one and add others once they see the initial benefits.

Revenue Recovery

Stop leakages and collect what's already earned.

Insurance & Government Claims

Claims get cut or rejected, and old ones sit unpaid for months. Usually the paperwork done by your staff is wrong in many cases. We fix it at source, chase what is pending, and report what is recovered each month.

Pharmacy Operations

OPD prescriptions get filled outside. Usually the pharmacy does not stock what your doctors prescribe, or it costs more than the chemist next door. We fix stock and pricing, and report doctor-wise trends.

Lab and Diagnostics

Lab tests get done outside. Usually the report takes too long, or the rate is higher than the centre down the road. We fix turnaround and pricing, collect samples at your OPD, and report doctor-wise trends.

Patient Retention Desk

Patients enquire and never come. Patients are advised surgery and never return. Nobody in the hospital has the time to call them back. Our team does: enquiries, appointments, missed follow-ups and recalls.

New Revenue Streams

Earn more from the space and patients you already have.

New Clinical Units

50% of your OPD rooms sit empty and you pay rent on them anyway. We run a new unit in that space: chronic care, geriatric, wound care, day care or infusion. Our doctors, your premises, co-branded.

Home Care

Your patient keeps spending after discharge, and the competitor next door earns from it. We set up home nursing, monthly medicine delivery and home blood collection for your discharge and chronic patients. Your team, our systems.

Advanced Diagnostics

Through our network we bring you Advanced Diagnostic Tests at network rates. We also bring a counselling team to explain those tests to patients.

Marketing and Patient Acquisition

With more competition, word of mouth is no longer enough. We build your referral relationships, digital presence and camps, and run a central team that answers calls and follows up with patients.

Purchasing and Group Benefits

Buying power and tie-ups you cannot reach alone.

Group Purchasing

You buy alone, so you pay alone. A chain buying the same box pays less, and that is one of their biggest advantages. We put your orders for implants, consumables and reagents together with other member sites, so every member saves.

Insurance and Corporate Empanelment

A single hospital rarely lands a corporate tie-up or an OPD benefit panel, and nobody has the time to chase them. We negotiate once for the whole network and open them to every member hospital.

Vendor Management

A hospital runs a long list of small contracts: housekeeping, security, laundry, catering, waste disposal, equipment maintenance. Most get signed once and never reviewed again. We pool the requirement across member hospitals, renegotiate the rates, and take the vendor follow-up off your desk.

Operations and Technology

Take the daily running off your desk.

Staffing (coming soon) and Training

Someone resigns and you take interviews between patients. There is no bench, and nobody trains the new person. We hire, train and provide cover for front office, nursing and billing.

Technology

There is no shortage of HIMS, EMR, patient CRM and clinical AI tools. The hard part is choosing the right ones for your setup and getting them actually used. We select the fit for each department, run the implementation, and train your team.

Compliance and Quality

Renewals get missed and inspections arrive without warning. We track every registration and renewal, handle biomedical waste and inspection readiness, and prepare you for NABH when you want it.

New Clinic / Hospital Setup

Most doctors set up a Hospital or Clinic once, and pay for the learning. We handle the location study, design and fit-out, licences, equipment, software and staffing, and bring the first patients.

Funding (by Navig Partners)

Fund your next growth, or plan your exit. Handled by Navig Partners.

Expansion Funding

You may want more beds, equipment for a new specialty, or a second clinic. Banks want property as security and only offer debt. We bring debt or equity partners who understand hospitals, plus an operational team for the first years. You keep majority control.

Sale Preparation

Mergers and sales are happening across Indian healthcare and many Hospital / Clinic Owners want a good exit. But their books, occupancy and operations are not ready. We work with you for 2–3 years before the sale: our operations team goes in, we bring funding where needed, and we turn the EBITDA around.

M&A

Most hospital and clinic owners do not get access to the right buyers. And many do not know what their business is worth. We help you find serious buyers, value the business, and guide you through due diligence till the deal closes.

Succession Planning

Many owners are in their 60's and the next generation is not taking over. There is often no plan for what happens after. We work through the options with you: bring in partners, sell, or hand over to a professional team.

Who we serve

Same set of services. The mix and the depth change with your situation.

Doctors' Collective

Corporate chains win on scale. More units means better vendor rates, better insurer terms and corporate tie-ups that a Standalone Hospital or Clinic cannot get.

Doctors' Collective brings that same scale to Independent Hospitals and Clinics.

Group by Region or by Specialty

Ten small hospitals across one region. Or IVF clinics across the country. What matters is that members buy the same things and need the same support.

Central + Shared Back Office

Purchasing, marketing, patient calling, hiring, technology and compliance, run centrally for every member instead of separately by each. Our team runs it.

You Own It

If the group wants, we set up a separate company for the back office and the member doctors hold equity in it. You own the business that serves you.

Know More About Doctors' Collective

Insights and Resources

What we are learning from hospitals and clinics across India. Written for owners, not for consultants.

Hospital claims and billing administration desk
Insurance Claims

The five paperwork errors behind most claim deductions

Deductions are usually decided before the claim ever leaves your building. Here is what to check first.

Read
Automated hospital pharmacy dispensing unit
Pharmacy

Why your OPD prescriptions get filled at the chemist outside

It is almost never patient preference. It is stock, pricing and the discharge handover.

Read
Hospital surgical supplies and implants storage
Purchasing

What a chain pays for the same box of implants

Where group buying actually moves the number, and where it does not.

Read
Modern clinic chronic care consultation suite
New Revenue

Turning empty OPD rooms into a chronic care unit

What it costs, what it earns, and how to structure it around your existing consultants.

Read
Executive hospital boardroom and valuation audit workspace
Growth & Exit

What is your hospital worth, and when to start preparing

Owners who prepare two years ahead get materially better terms than those who react.

Read
Centralized clinic network operations command center
Doctors' Collective

How doctor-owned groups buy like chains

What it takes to bring six to ten independent practices onto one order book.

Read
All insights

Let's connect

Tell us about your Hospital or Clinic. One of our Healthcare Experts will call you. If it is useful, we will spend a day at your Hospital / Clinic and show you where the money is going.